Terms of Service

1. Agreement to Terms

By accessing or using the ThermoPure™ website (thermopure.com.au) and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

2. Products and Services

ThermoPure™ offers recovery products: bath minerals, a recovery balm, and the Neurohaler aroma inhalers. Our products are:

• Intended for external use only
• Not intended to diagnose, treat, cure, or prevent any disease
• Designed for use by healthy adults
• Australian made with premium ingredients

3. Orders and Payment

When you place an order through our website:

• All prices are displayed in Australian Dollars (AUD) and include GST
• We accept major credit cards and secure payment methods
• Orders are subject to product availability
• We reserve the right to refuse or cancel any order for any reason
• You agree to provide accurate and complete payment information

4. Shipping and Delivery

Our shipping policies include:

• Free Australia-wide shipping on all orders
• Orders are typically processed within 1-2 business days
• Delivery times vary by location (typically 3-7 business days within Australia)
• Risk of loss transfers to you upon delivery
• We are not responsible for delays caused by shipping carriers

5. Returns and Refunds

We offer a 30-day satisfaction guarantee:

• If you're not completely satisfied, contact us within 30 days of delivery
• Products must be unused and in original packaging for full refunds
• Opened products may be eligible for partial refunds at our discretion
• Refunds will be processed to the original payment method within 5-10 business days
• Shipping costs for returns are the responsibility of the customer unless the product is defective

6. Product Use and Safety

By using our products, you acknowledge and agree:

• To follow all usage instructions provided with the product
• To consult a healthcare professional before use if you have any medical conditions
• That ice bath therapy involves inherent risks including cold shock response
• To discontinue use immediately if you experience any adverse reactions
• That results may vary and are not guaranteed

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and the ThermoPure™ brand, is the property of ThermoPure™ and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, ThermoPure™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our products or website. Our total liability shall not exceed the amount you paid for the product(s) in question.

9. Indemnification

You agree to indemnify and hold harmless ThermoPure™, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our products or violation of these Terms of Service.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms shall be resolved in the courts of New South Wales, Australia.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or products after changes are posted constitutes your acceptance of the modified terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at hello@thermopure.com.au