Privacy Policy
Last updated: January 2025
Introduction
AZOROS PTY LTD ("ThermoPure™", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thermopure.com.au and purchase our products.
Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Make a purchase on our website
- Create an account
- Subscribe to our newsletter
- Contact us for customer support
- Participate in surveys or promotions
This information may include your name, email address, postal address, phone number, and payment information.
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website or link
- Geographic location (country/region level)
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send you order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Improve our website and product offerings
- Detect and prevent fraud
- Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our website.
You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our website.
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Companies that help us operate our business (payment processors, shipping carriers, email services)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
Under Australian Privacy Principles and applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at privacy@thermopure.com.au
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for tax and accounting purposes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: